Terms & Conditions – Residential Cleaning

1. Services as per selected package.
2. Pricing based on sq. ft., condition, add-ons. 50% deposit required. Balance due at completion.
3. Deposit refundable if canceled 24+ hrs prior.
4. Client must ensure access & secure valuables.
5. Excludes biohazards, heavy lifting, hoarding/extreme conditions.
6. Issues must be reported within 24 hrs; touch-up/re-clean may be offered.
7. Company insured, not liable for pre-existing damage.
8. Staff will not handle firearms, personal docs, unsafe items.

Terms & Conditions – Office & Commercial Cleaning

1. Services per agreed package (1x/2x/3x weekly).
2. Pricing based on sq. ft., frequency, condition. Billed monthly. Late fee 5% after 7 days.
3. Contracts: Month-to-month unless fixed. 30 days’ notice for termination.
4. Client must provide access & secure valuables.
5. Excludes hazardous waste, heavy lifting, restoration.
6. Company provides supplies unless otherwise agreed.
7. Issues must be reported within 24 hrs. Re-clean may be scheduled.
8. Insured for liability and workers’ comp. Liability limited to service value.
9. Staff comply with safety/access rules. Unsafe sites may be refused.

Cleaning Services Policy (Residential & Office)

1. Scope: Residential (Standard, Deep, Move-In/Out, Add-ons), Office (weekly, deep, post-construction).
2. Scheduling & Access: Client must provide access. Missed access may be charged in full.
3. Payments: Residential – per service; Office – monthly. 50% deposit for new clients.
4. Cancellations: Residential – 24 hrs notice; Office – 30 days notice.
5. Service Limitations: No biohazards, heavy lifting, industrial waste. Severe cases = custom quote.
6. Supplies: Company provides unless agreed otherwise. Specialty products may cost extra.
7. Client Responsibilities: Secure valuables, inform of delicate areas, maintain safe space.
8. Guarantee: Issues reported within 24 hrs = re-clean offered.
9. Liability: Insured, not responsible for pre-existing damage.
10. Health & Safety: Staff won’t handle firearms, personal docs, unsafe substances. Unsafe conditions may stop service.